Posting: Patient Registration Assistant (Integrated)

Posted on: September 16, 2020
Closing on: September 23, 2020
Position type: Part-Time, Temporary

At Tillsonburg District Memorial Hospital and Alexandra Hospital Ingersoll we provide high quality, compassionate care to members of our community. We take great pride in fostering an inclusive and accessible environment where we are all accountable for contributing to a healthy, safe and respectful environment. We promote excellence in patient care though advancing patient and staff safety.

The Patient Registration Assistant registers, discharges, transfers, and schedules patient appointments in the electronic patient record.  The Patient Registration Assistant also monitors alarms, operates the switchboard and other systems located in the Communications service area.  The Patient Registration Assistant provides clerical support to other service areas of the hospital.

Position Description

  • Register and discharge patient visits in accordance with the hospital policies and procedures.
  • Schedule outpatient clinics, operating room, and endoscopy suite bookings in accordance with the hospital policies and procedures.
  • Maintain an accurate Central Patient Index and Admission, Discharges and Transfer System.
  • Operate the hospital switchboard, paging systems, and other systems located in the Communication service area.
  • Sign out hospital keys, visitor badges and panic alarms to team members/visitors.
  • Accept payments and issue receipts as needed.
  • Complete various logs and forms in accordance with the hospital policies and procedures
  • Contact patients to remind of appointments and insure they are prepared properly for appointments.
  • Participate as a team member to support the shared expectations of the Information Services Team and adhere to all policies and procedures of the organization.
  • Recommend process improvements initiatives and ensure that service area issues are communicated to the Team Leader of Registration in a timely manner.
  • Assist other service areas of the hospital with Clerical support (i.e. Health Record, Diagnostic Imaging, Laboratory, and Diabetes Education Centre).
  • Ensure Customer Service Standards are met.
  • Provide courteous and helpful responses to patient and public inquiries. 
  • Performs duties in a manner that exemplifies and facilitates both quality and patient safety

Qualifications required:

  • Successful completion of Ontario Secondary School Diploma or equivalent as recognized by the Province of Ontario
  • Medical Office Administration program or equivalent with Medical Terminology required.
  • Microsoft Office Suite experience with ability to type at least 40 wpm.
  • Experience in an electronic registration and scheduling environment an asset.
  • Experience in operating a hospital switchboard would be an asset.
  • Excellent customer service and interpersonal skills in dealing with patients, team members and Physicians.
  • Ability to communicate effectively in both oral and written form.
  • Ability to maintain privacy and confidentiality.
  • Demonstrated initiative and self-direction.
  • Demonstrated ability to attend work on a regular basis and available for all shifts.

Salary Range

$21.59 per hour - $25.26 per hour

Applying to this Position

If you meet the qualifications and are interested in applying for this position, please forward a resume detailing education and experience to

Successful applicants will be required to provide a satisfactory Police Vulnerable Sector Check as a condition of the job offer.

Please be advised that as part of the selection process, a reference check will be conducted.

Although we appreciate the interest of all candidates, only those selected for interview will be contacted.