The views of patients and their families are very important in health care today. When we look at health care from the perspective of patients and their families, we can make their experiences better. Alexandra Hospital Ingersoll (AHI) and Tillsonburg District Memorial Hospital (TDMH) believe in focusing on patients and their families. They are working with Patient & Family Advisors, who are volunteers, to help plan services and improve the overall experience for patients.
Patient & Family Advisors
Patient and Family Advisors share their thoughts and ideas to make sure that the voices of patients and their families are heard. This helps improve programs, processes, and how care is given in the organization. Patient and Family Advisors can get involved in ways that fit their interests, experience, and schedules. The time they need to spend will change based on how much they want to be involved.
At AHI & TDMH, Patient and Family Advisors help in different ways, such as:
• Being members of important committees that meet regularly
• Joining in on hospital projects and focus groups
• Helping create educational materials for patients and families and collecting their feedback
• Participating in interviews to hire new staff
• Being active members of the Patient and Family Advisory Committee, which discusses important issues that affect patient care
• Conducting patient experience rounds to gather information about how care is going
Become a Patient & Family Advisor
Patient and Family Advisors are people who have received care at AHI or TDMH in the past three years, or they are family members of someone who has received care.
Here are some important qualities of a Patient and Family Advisor:
• They care about making health care better for patients and their families.
• They like to share their ideas and experiences at AHI/TDMH so that others can learn and help improve the hospital’s programs and services.
• They listen carefully to what others have to say.
• They can speak openly in a group and share their thoughts honestly.
• They respect what other people think and feel.
• They are good at working with others and building teamwork.
• They try to understand things from different points of view, not just their own.
• They care about various issues, not just one specific topic.
• They represent AHI/TDMH's values and behaviors and promote the mission by having positive interactions with staff, doctors, volunteers, and people in the community.
Apply Today and Make a Difference!
If you want to help make the experience better for patients and their families, think about becoming a Patient & Family Advisor. You can fill out an application form. To learn more about what this role involves, check out our Patient Partner Handbook or send us an email at patientfeedback@tdmh.on.ca or call us at 519-842-3611 x5336.
Meet our Patient & Family Advisors:
